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WAREHOUSE & WORKSHOP

Warehouse Team

Our Glasgow logistics facility serves as a vibrant hub which links our supply chain to our valued customers.

Our Warehouse Team accurately receives, stores, organises and processes our stock deliveries and manages the daily replenishment of stock to our stores. They ensure that our beautiful products are available in our stores for our customers to view and shop from.

This team is also responsible for processing and dispatching web orders and ensuring that each order is carefully prepared, wrapped and delivered to our customers.

Workshop Team

Our Workshop has a skilled team dedicated to crafting, maintaining and preserving our customers exquisite pieces of jewellery and timepieces.

Their role involves meticulous craftsmanship in repairing, assembling, and customising jewellery and watches to meet our customer specifications. They work with a variety of precious metals, gemstones, and intricate mechanisms, utilising traditional techniques and modern tools to ensure precision and quality in every piece.

Attention to detail, artistic flair, and a deep understanding of jewellery or watchmaking techniques are essential in their daily tasks.

The commitment to learning and development is a core value embraced by the Warehouse and Workshop teams. We are particularly proud of nurturing in-house talent: some members have joined this team from other areas of the business to be developed and trained in technical roles and one of our watch technicians is currently being sponsored by Fraser Hart through the WOSTEP qualification at BSOW.

MEET ELAINE

​I have had the privilege of being part of Fraser Hart for the past decade. The most rewarding aspect of my role is the collaborative and supportive environment fostered by my colleagues. We work together seamlessly, supporting one another and our store teams, creating a unified and cohesive work culture.

Each day presents new challenges, which adds to the excitement and satisfaction of my job. I am fortunate to work alongside exceptionally talented men and women in our workshops. Witnessing the restoration of clients' precious jewellery items to their original splendor is always a remarkable experience.

Elaine Wallace, Aftercare Service Manager

MEET JESSICA

I have loved being a part of the Fraser Hart aftercare department for the last 5 years.

Throughout my career here I have gained a wide range of knowledge from our talented jewellers and watchmakers which has helped me grow in confidence in helping our stores to make the best possible repair experience for our customers.

Every day is different, and I love seeing a wide range of jewellery and watches, from new products to family heirlooms, come into our workshops and watch our skilled team repair everything with the utmost care so they can continue to be worn and loved by our customers.I am a proud member of our great team and love being a part of the restoration of customers valued items.

Jessica MacMillan, Aftercare Service Assistant